FAQ

We like to ensure our clients receive the most accurate shipping costs for each order, and so we calculate shipping costs at the time of despatch. This method takes into consideration the size, weight, and final destination of your consignment.

Once your order and branding has been approved you can expect your order to arrive using the below guide: 

• Unbranded stock – 2-3 workings days.
• Local branded stock – 7-12 working days.

Offshore procured items – on average 12-14 weeks, but one of our team will confirm lead times prior to the order being placed.

If there is a fault with the product, damage has occurred, or your order has been fulfilled incorrect, AMS will work with you to rectify the issue and receive the return.

Orders can be altered or cancelled if approval to proceed has not been given. Cancellation once an order has begun the production process is handled on a case-by-case basis direct with your dedicated account team. Any costs associated with a cancelled order will be on-charged at AMS’ discretion.

We accept bank transfers and credit card payments.

All existing account holders are required to make payment by pre-agreed timeframe please contact us for further information, otherwise we require payment upfront prior to despatching the goods.

We require vectorised file formats, preferably in EPS or AI files. Unsure if you have this? You can contact your recently contracted signwriter or printer that created something for you previously, they might have your vectorised brand on file, otherwise sending us an annual report or brochure in PDF format may have the formats required. Contact us and we will find a solution.

We also prefer to hold a copy of your brand guidelines, including PMS colour values and fonts, this also ensures that we are consistently maintaining and holding true to your brand and company's core values.

We offer a wide range of branding methods both locally and offshore. Discuss with your account manager which methods would be best suited to your items. Examples of branding methods we employ are:

• Embroidery, screen print, pad print, digital print, heat transfers, embossing/debossing, engraving, resin overlay, sublimation, labels, imitation etch, etc.

It is important for AMS to balance the commercial needs of our business with our responsibility to protect our environment, people and planet.  Earlier in 2022, AMS engaged with Tadpole, a leading sustainability consultancy organisation. Contact us to view our sustainability policy, journey and factory/supplier accreditations.