Company Details

AMS

2 Mary Muller Drive

Hillsborough

Christchurch 8022

New Zealand

Telephone: 0800 365 4585

Email: info@alwaysmadespecial.co.nz 

Website: www.alwaysmadespecial.co.nz 

Privacy

By using this website, you will be deemed to agree to the Privacy Policy, which forms part of these Terms and Conditions of Use. If you do not agree to be bound by the Privacy Policy, you must stop accessing and using this website immediately.

Pricing

All prices are displayed in New Zealand dollars (NZ$) and exclude GST. All prices are correct at the time of publication; however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, your order will proceed with the pricing as it was at the time the order was placed.

Hours of Service

For ordering online this site is a 24-hour, all day service. We will make best efforts to ensure that the service is available and working at all times. Our office is staffed at 9:00am to 5:00pm Monday to Friday, excluding public holidays. You may leave a message if calling outside these hours or send an email to info@alwaysmadespecial.co.nz at any time.

Order Delivery & Charges

Delivery within New Zealand:

Orders received by 2:00pm will be delivered within 7-10 working days via Post Haste, Castle Parcels or PBT Couriers. We will always endeavor to process and dispatch your order within the times specified. However, we cannot be responsible for delays caused by courier problems outside of our control. Courier and freight fees are charged at cost, the amount will appear on the emailed Despatch Confirmation advice. Please also refer to the Freight link at the bottom of this page for schedules and rates.

Guarantee, Returns & Cancellations

Our Quality Control team inspects every order to ensure that the products you receive meet our high-quality standards. However, if you do receive an order which is faulty, please don't hesitate to call us within 30 days on 0800 365 4585 to arrange a replacement or refund. See Refunds below.

Orders may be cancelled or changed by calling us, if the order has not already been dispatched. If the order has already been dispatched, freight charges will still be payable, but products charges will be refunded (if the order is cancelled) as long as products are returned in original condition and packaging within 30 days.

All returns must include your order or dispatch confirmation number so that we can credit the relevant order. Goods returned for exchange or refund must be received in original condition, unsoiled and unworn.

To Return Products to AMS:

Please courier or affix postage to your package and send it to; 

AMS

2 Mary Muller Drive

Hillsborough

Christchurch 8022

New Zealand

Refunds

To receive a refund, you must return the goods and advise of your order or dispatch confirmation number so we can process your refund and credit your account. The credit will be processed against the original account that the goods were purchased with. Goods returned for exchange or refund must be received in original condition, unsoiled, and unworn.